Reviews of State Aire
(Based on 28 rated reviews)
Product or service reviewed: Annual check up on system and duct work check
Eric Montgomery was on time, courteous, and thorough. I moved here in Sept and having a heat pump is new to me. He took time to educate me on the system and how to best take care of it. I am also having problems with cooling add on room. I've had other companies come out to try to fix this problem with no good results. Eric took pictures and explained the problem and we now have a plan. I truly appreciate his knowledge and the sharing of that knowledge. I have confidence in him and in State Aire. Will definitely continue my association with them in the future.
Product or service reviewed: fan
Eric came out to my home when he said he was, did an excellent job repairing our A/C and explained the repairs he was doing in detail, and was very polite. Always welcome back.
Product or service reviewed: Service Call
Your service person just left after finding the problem with my heater. He was fast, professional and very polite. You never let us down. Thank you!!
Product or service reviewed: Customer Service
Thank you for always being there to get us taken care of day or night, Liz and Mario
Product or service reviewed: Parts help
Thank you Liz for taking the time to help me find a part for my mom's AC, her house is cooling great again.
Product or service reviewed: Lennox mini split
Unit wasn't cooling well. Eric arrived on time and was courteous and thorough. He serviced the unit both indoors and out and left us with cool air! Thank you, Eric and State Aire!
Product or service reviewed: Service has heater
Just moved to Kerrville and requested service call on natural gas heater. Technician was on time and inspected heater. He discovered a wire that needed to hooked up that would make the heater run more efficiently . Technician was courteous and throughly explained what needed to be done. I recommend them for servicing your heater and I know I will use them on the future to handle service calls for my heater.
Product or service reviewed: replaced bad compacitor
Eric Montgomery was very efficient and personable. he took care of the problem in a timely manner and took time to address all of my concerns.
Product or service reviewed: central unit not cooling
We called State Aire late on a Thursday. I figured there was no way they could make it there that day. Liz rerouted Eric and sent him to us. He determined the problem was a computer board that had to be ordered. He did have a relay in his truck that he used as a bridge to get us cool in minutes. He ordered the board and returned Monday morning to install it. We had a cool weekend and everything worked out. I won't go anywhere else for A/C work.
Product or service reviewed: Multiple
Eric is such a great ac technician. He always arrives on time to my facility and makes sure that the acs are always running before leaving. He makes sure I know when he is onsite and has always been professional. Liz is awesome big front office.
Product or service reviewed: Tech Support
I called because my thermostat was stuck and wouldn't let me change the temp. Called and the girl asked me about my thermostat and I even sent her a picture so she could walk me through it. She was very helpful and I highly recommend them because they listen and are very knowledgeable.
Product or service reviewed: Service Call
Absolutely service call, 5 stars. Mario is great
Product or service reviewed: A/C service
Contacted State Aire at 3:00 P.M. after being without air for 2 days in 100 degree temp & being ignored by the Company that installed the system, Elizabeth advised that Eric would be out by 6:00 P.M. to complete repairs. True to their word Eric arrived and had us back in service by 6:30. Can't say enough about this Company. Good folks.
Product or service reviewed: AC repair
Technician: Eric, Liz, Cheryl
Eric did a great job getting our AC back up and running after a lightening storm zapped the motor module. Also, the office did a fantastic job getting the repair scheduled and parts in a timely manner. Thanks guys
center point TX
Product or service reviewed: Routine check up
Mario was very professional and did a great job. Thanks!
Product or service reviewed: New home central ac and heating unit
Technician: Nathan Mundahl
We had the system put in in November 2018 and 7 months later in june we had a small issue with it so I went by their office and told them about it . Two hours later Nathan came by and took care of it . Thanks for the professional service. Allen
Product or service reviewed: Replaced home central ac and heating unit
I had it installed by State Aire in November of 2018 , 7 months later I had a small issue with it and went by the office and told them my problem. Two hour later it was taken care of by Nathen . Thanks for the professional service. Allen
Product or service reviewed: Service
Eric was very professional and did a great job of explaining ur services.5 star rating.
Product or service reviewed: Service call
Mario did a great job. It is not easy to take on a unit that was put in, in 1995, not turned on in over a year or more. He got us up and running, serviced and cleaned. I appreciate it.
System Change Out Review for Mario and Levi
Product or service reviewed: System replaced
Technician: Levi and Mario
Replaced our system and got us back up online fast, knew exactly how long to expect them to be there and they very friendly and professional. Hands down best service
Product or service reviewed: Routine maintenance of AC
Eric of State Aire performed the annual maintenance checkup on our system. He was very comprehensive and efficient in his work as well as being professional and courteous at all times. Very impressive.
Product or service reviewed: Replaced Heat Pump
Technician: Eric, Luke and Liz
I have been a customer of State Aire for 13 years and have always found the work they do to be Excellent. My Heat Pump recently quit working and had to be replaced. The staff at State Aire were excellent. Liz, Eric and Luke were all committed to getting the unit in as soon as possible and did an excellent job. The commitment to service is greatly appreciated and will make me a continued customer.
Excellent Customer Service
Product or service reviewed: Thermostat support
I called in and couldn’t get my thermostat to switch over to cooling. Liz was very polite and helped me over the phone and even offered to stop by as a courtesy to make sure I was able to change it over without any problems. The best customer service hands down.
Mary Ann Williams
Product or service reviewed: Spring Service chck
I have used State Aire for years now and have always been very pleased with their performance. Their service personnel are easy to work with, arrive on time and do their job well.
Product or service reviewed: A/C repair
Technician: Eric Montgomery
Eric is the one who I rely on to repair my equipment first time-excellent job
Product or service reviewed: Bosch Bavo heat pump
Technician: Luke, Keith, Levi
I had two replacement heat pumps and air handlers installed today. I have been building homes in Kerrville for 30 years. Working with subs is mostly a challenge, but not with State Aire. Your crew did an absolutly great job on the install. They worked quickly and had the installation finished within a very tight window as it was raining off and on. When they were finished they explained what they had done and ask me if I was satisfied. I would recommend State Aire for their HVAC needs as these 3 gentleman did an outstanding job. Thanks again.
Product or service reviewed: air handler
Technician: Mario Angeles
Mario is a great tech. Did a great job quickly and was very polite. I am very satisfied with his outstanding personality
Product or service reviewed: semi-annual check-up/inspection
Technician: Eric Montgomery
Eric arrived on time, was polite, and completed the inspection in reasonable time. Great job!